Afford2Smile Dental Clinic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information, including information collected through our online booking system.

1. What Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Appointment details
• Medical and dental history (when provided in-clinic or via secure forms)
• Payment information (processed securely by authorised providers)

When booking online, only limited personal information required to manage appointments is collected.

2. How We Collect Information

Personal information may be collected:

• When you book an appointment online
• When you contact us by phone, email, or in person
• When you complete medical or patient forms
• During consultations and treatment

We only collect information that is reasonably necessary for providing dental care and related services.

3. Use of Personal Information

We use your personal information to:

• Manage and confirm appointments
• Provide dental treatment and care
• Communicate with you regarding your appointments
• Maintain accurate clinical records
• Meet legal and regulatory obligations

We do not use your personal information for unrelated purposes without your consent.

4. Online Booking & Third-Party Platforms

Our online booking system is provided through a third-party booking platform.

• Personal details entered during online booking are used solely for appointment management and patient communication.
• Clinical dental records are not stored within the online booking platform.
• Third-party providers are required to handle information in accordance with applicable privacy and security standards.

5. Disclosure of Personal Information

We may disclose your personal information:

• To dental practitioners and staff involved in your care
• To laboratories or specialists involved in treatment (where required)
• To service providers assisting with administration or IT support
• Where required or authorised by law

We do not sell or rent your personal information.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes:

• Secure electronic systems
• Restricted staff access
• Physical safeguards for paper records

Personal information is retained only for as long as required by law and professional standards.

7. Access & Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information

Requests can be made by contacting the clinic using the details below. We may require identification before processing requests.

8. Cookies & Website Data

Our website may use cookies or analytics tools to improve user experience. These do not collect sensitive personal or health information.

You may disable cookies through your browser settings if you prefer.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our practices. The current version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or complaints about privacy, or wish to access or correct your personal information, please contact us:

Afford2Smile Dental Clinic
📞 +61 3 8738 0107
📍 Marriott Waters Shopping Complex, Level 1
22/945 Thompsons Road, Lyndhurst VIC 3975

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).